Frequently Asked Questions

The fastest way to reach us is by emailing support@transparentlabs.com, or through the contact form on our website. You can also give us a call at (866) 324-9557. We do our best to get back to every message as quickly as we can.

Reach out to our support team directly with your order number (if it's order-related) and we'll take care of it.

You can cancel anytime through your account portal on our website — log in, select your subscription, and you'll see Skip, Pause, Cancel, and a More tab clearly displayed at the top. If you'd rather not do it yourself, our support team can cancel it for you; just include your order number or the email on the account. https://www.transparentlabs.com/pages/subscription-education

You can skip your next subscription renewal for 1, 2, or 4 weeks from the next date of renewal. Pausing your subscription will pause the order from the time that the option is chosen. Support can also do this for you on request — just let us know how long you'd like it paused or which date to skip to. https://www.transparentlabs.com/pages/subscription-education

Yes - subscription frequency (for example, every 30 or 60 days) can be changed at any time from your account portal by clicking "More", and then "Edit Frequency" when on your subscription portal. https://www.transparentlabs.com/pages/subscription-education. If you do not find a frequancy that suits you, please reach out to our team and will take care of it for you!

Yes! When on your subscription portal, find the item you'd like to change the flaovr for, click "swap", and then choose the correct product or flavor you'd like instead. https://www.transparentlabs.com/pages/subscription-education

Of course! When logged in to your subscription portal, simply click the + button to add another quantity of that specific product, or - to remove one. https://www.transparentlabs.com/pages/subscription-education

Subscribe & Save is our recurring-order program! 10% off every order PLUS free shipping, for as long as you stay subscribed. You can pause, skip, or cancel anytime, with no commitment. https://www.transparentlabs.com/pages/subscription-education

If you're already subscribed to a product when we make a price update, your existing subscription is generally locked in at your current price for as long as you stay subscribed. New pricing applies to new subscriptions and one-time orders going forward, not to subscriptions that were already active. https://www.transparentlabs.com/pages/subscription-education

Our system currently doesn't support merging two separate active accounts. Reach out to support and we can help make sure your orders and subscription are consolidated under the account you want to keep going forward. https://www.transparentlabs.com/pages/subscription-education

If we catch it before an order ships, we can usually cancel or adjust it - the sooner you reach out after ordering, the better our chances! If it's already on its way, we'll work with you on the best fix once it arrives, whether that's a return, a replacement, or an adjustment to your next order. https://www.transparentlabs.com/pages/subscription-education

Standard domestic orders typically take about 5–7 business days from order to delivery. International orders generally take longer, around 14–21 business days, depending on customs processing in your country.

In some cases, items from the same order may ship separately due to inventory availability across our warehouses.If this happens, there is no additional charge. Both shipments are still part of the same order, but each package will have its own tracking number. So if you received one item and another is missing, there’s a good chance the rest of your order is already on the way in a separate shipment. We’re currently working on improving how split shipments and tracking information are displayed to make this clearer. In the meantime, if you’re unsure where the rest of your order is, just reach out to our Customer Success team with your order number and we’ll be happy to provide the additional tracking information.

Yes. Transparent Labs ships to a number of countries outside the United States, and we’re actively working to expand our international shipping availability. The easiest way to confirm whether we currently ship to your location is to enter your shipping address at checkout. The available destinations, carriers, and shipping methods will be shown automatically based on your address. If we do not currently ship directly to your country, you may still be able to purchase Transparent Labs products through one of our international retail partners, including: Healf.com TheFeed.com FitFuel.ae Product availability and shipping coverage can vary by retailer, so we recommend checking directly with them to confirm whether they can ship to your location. Please keep in mind that international orders may be subject to customs duties, tariffs, taxes, or other import fees when they arrive in the destination country. These charges are determined by local customs authorities, are not included in the price paid to Transparent Labs, and are generally the responsibility of the recipient. At this time, Transparent Labs does not ship directly to the following countries or regions: Albania Algeria Armenia Bahrain Belarus Brazil Chile China Greece India Indonesia Iran Iraq Israel Italy Jamaica Japan Jordan Kuwait Lebanon Lithuania Mexico Morocco Nepal North Macedonia Norway Oman Palestinian Territories Philippines Qatar Romania Russia Saudi Arabia Spain Tunisia Turkey Ukraine United Arab Emirates U.S. military customers can also place orders to eligible APO, FPO, and DPO addresses. International shipping availability can change as regulations and carrier coverage evolve, so checkout will always provide the most up-to-date information for your specific location.

Yes — we're able to ship to APO, FPO, and DPO addresses using standard shipping. Because these addresses route through military mail systems, delivery can take longer than a typical domestic shipment, so it's worth building in some extra time.

Occasionally, a carrier may mark a package as delivered before it physically arrives, so we recommend allowing up to one additional business day for the package to show up. In the meantime, take a quick look around your delivery location, including your porch, side or back entrance, mailbox, mailroom, parcel locker, or anywhere the carrier may have left it out of sight. It’s also worth checking with family members, roommates, neighbors, building staff, or anyone else who may have accepted the package on your behalf. If the package still hasn’t turned up after that, please reach out to our Customer Success team with your order number. We’ll review the tracking information, help investigate what happened, and work with you on the appropriate next steps, including a replacement when applicable. We know how frustrating it is to see a package marked as delivered when you don’t actually have it, and we’ll do everything we can to help get it sorted out.

Yes, but only if we can catch it before the order ships — contact us as soon as possible after placing your order with your order number and the correct address. Once an order has shipped, we usually can't redirect it, but we'll help you figure out next steps if that happens.

A back order means that one or more items in your order are temporarily out of stock, but we expect them to become available again. When this happens, we’ll typically split your shipment so you don’t have to wait for the entire order. Any items that are currently in stock can ship out as normal, while the back-ordered item will be sent separately once it becomes available again. If you’d rather not wait, our Customer Success team may also be able to swap the back-ordered item for another available product or flavor, depending on inventory. If you have a back-ordered item and aren’t sure what your options are, just reach out with your order number. We’ll be happy to check the latest availability and help you decide whether you’d like to wait for the item to restock or make a substitution.

International shipments may occasionally be delayed or held by customs in the destination country while the package is being reviewed. Customs duties, tariffs, taxes, brokerage fees, or other import charges are determined by the destination country and its local authorities. These fees are separate from the amount paid to Transparent Labs and are generally the responsibility of the recipient. If your tracking shows that the package is being held in customs, we recommend following any instructions provided by the carrier or customs authority, as they may require additional information or payment before the shipment can be released. If your package has been delayed for an extended period, please reach out to our Customer Success team with your order number and tracking information. We’ll be happy to review the shipment and provide any information available on our end. While we’ll always do our best to help, the customs clearance process, local import requirements, and any associated fees are ultimately outside of our control.

Tracking information does not always update immediately after an order ships. In some cases, a carrier may miss an initial scan, and the tracking may not show movement until the package reaches another facility or is even out for delivery. If your tracking is showing “Label Created,” this does not necessarily mean your package is still sitting in our warehouse. Once the shipment has been handed off to the carrier, we rely on their tracking scans to reflect its progress. Transparent Labs ships orders Monday through Friday. In most cases, orders ship the following business day after they are placed. For example: An order placed on Monday would typically ship Tuesday. An order placed on Friday, Saturday, or Sunday would typically ship Monday. Our Customer Success team generally sees the same carrier tracking information that is available to you. However, if your tracking has not updated for an extended period of time, or something does not look right, please reach out to us. We’ll be happy to review the order, check for any additional information available on our end, and do everything we can to help determine what is happening with your shipment.

We stand behind our products with a 45-day satisfaction guarantee. If something isn't working out for you within that window, reach out to support and we'll help make it right.

Once a refund is issued, it typically takes 2–10 business days to reflect back on your original payment method, depending on your bank or card issuer.

If your order hasn't shipped yet, yes — contact us right away and we can usually swap it. If it's already shipped, let us know once it arrives and we'll find the best solution.

Contact us with your order number and a photo of what you received. In most cases we'll send the correct item right away

In some situations, yes. Depending on the reason for the return or refund request. Store credit can be a good option if you’d prefer to try a different product, flavor, or size without waiting for a refund to process back to your bank or card. Availability can vary depending on the circumstances of the order, so the best thing to do is reach out to our Customer Success team with your order number and a quick explanation of what happened. We’ll review the situation and let you know what options are available, whether that’s a refund, replacement, exchange, or store credit.

Whey and casein protein are natural products, so some batch-to-batch and seasonal variation in appearance, texture, and solubility is normal — factors like the source milk and small manufacturing variations can affect this. That said, if a tub seems noticeably off, we want to know about it.

Reach out to us with the product, the lot number, and photos if you have them. The lot number is on the underside of the container for tubs, or on the back of the bar under the flap for bars. We pass this directly to our quality team to investigate, and in the meantime we'll get you a replacement, a different flavor, or a refund/store credit.

We don't recommend consuming a product past its expiration date. If this happens with a recent order, reach out and we'll help sort it out.

Some Transparent Labs products are confirmed gluten-free, while others are formulated without gluten-containing ingredients but are not certified or tested to the same standard. Our Grass-Fed Whey Protein Isolate and Mass Gainer are specifically tested for gluten, so we can confirm those products are gluten-free. The majority of our other products also do not contain gluten-containing ingredients. However, they are manufactured in facilities that may also handle products containing gluten. Because of that, we are not able to certify every product as gluten-free in the same way. If you have celiac disease, a severe gluten sensitivity, or are unsure about a specific product, we recommend checking the product label and reaching out to our Customer Success team. We’ll be happy to confirm the most up-to-date information for the exact product you’re considering.

Yes. The majority of our products are vegan, with the obvious exceptions being products that use animal-derived ingredients, such as whey, casein, beef protein, and similar formulas. For protein options, our Pea Protein Isolate and Organic Vegan Protein are both fully vegan and dairy-free. We also offer Beef Protein for customers who want a dairy-free protein option but are not necessarily looking for something vegan. Many of our other supplements are vegan as well. For example, our Creatine is vegan and does not contain dairy ingredients. If you follow a vegan diet or need to avoid dairy, there are plenty of options throughout our lineup. Because ingredients can vary by product, we still recommend reviewing the ingredient panel on the specific product page. If you’re unsure about a particular product, just reach out to our Customer Success team and we’ll be happy to confirm whether it fits your dietary needs.

For example, our Whey Protein Isolate and Casein products contain dairy because they are derived from cow’s milk. Our Grass-Fed Whey Protein Isolate does not contain soy as an ingredient. Other allergens, such as egg or nuts, may vary by product, so the ingredient and allergen statement on the individual product page is always the best place to check. We also have a strict allergen-control program in place at our manufacturing facility to help reduce the risk of cross-contact between products. When an allergen is used and the next product does not contain that allergen, the equipment and tools are fully disassembled, wet-cleaned, washed, and sanitized. Our Quality team then verifies the cleaning process using ATP testing and broad-spectrum allergen swabs before production is allowed to continue. All of our products are manufactured in cGMP-certified facilities. We do not routinely test finished batches specifically for trace amounts of nut, dairy, egg, or other allergens. Instead, we rely on our validated cleaning, sanitation, and allergen-segregation procedures between production runs. If you have a severe allergy or are unsure about a specific product, we recommend reviewing the ingredient and allergen information on the product page and reaching out to our Customer Success team and your primary healthcare provider We’ll be happy to confirm the available information for the exact product you’re considering.

The natural flavors used in our products are derived from natural sources such as plants, fruits, or spices to enhance the taste of our products! We prioritize using natural flavors to provide our customers with a clean and enjoyable taste experience. Natural flavors, as defined by the FDA, are derived from various plant and animal sources, including spices, fruits, vegetables, herbs, meat, and dairy products. Unlike their artificial counterparts, which are synthetically produced flavors made in laboratories, natural flavors are extracted directly from naturally occurring sources. This ensures that these flavors retain a closer resemblance to the compounds found in nature, mimicking the authentic taste profile of the source material. If you want to read more, check out our blog post on this topic HERE! https://www.transparentlabs.com/blogs/all/natural-vs-artificial-flavor

Yes. Transparent Labs products undergo extensive third-party testing to help ensure quality, purity, and safety. Our testing includes: ISO-certified laboratory testing for heavy metals and microbial contaminants. Prop 65 testing to help ensure products meet applicable safety standards. Informed Choice testing, which screens products for substances prohibited in sport and helps provide additional confidence for tested athletes. Informed Protein testing on our protein products, which provides additional independent verification for quality and label accuracy. NSF testing, which we are also continuing to roll out across our product lineup.

It depends on the product — for example, BULK Pre-Workout has 200mg of caffeine per serving, and BULK BLACK has 325mg. Our Stim-Free line has no caffeine at all. Check the label of the specific product for its exact amount.

No — loading isn't necessary and something we generally do not recommend. It can speed up how quickly you notice the effects, but taking a normal daily dose from day one works just as well over time.

Yes. We make available Certificates of Analysis for many of our products so you can review third-party testing information for purity, potency, and quality. You can view our currently available COAs here: https://www.transparentlabs.com/pages/third-party-tests If you do not see the specific product or batch you’re looking for, just reach out to our Customer Success team with the product name and, if available, the lot number printed on your product. We’ll be happy to help locate and provide the most relevant Certificate of Analysis available for your product.

In many cases, yes. Creatine, protein, and many other common supplements are frequently used together as part of the same daily routine. That said, the right combination can depend on the specific products you’re using, your total intake from all sources, and your individual health needs. If you’re taking multiple supplements, prescription medications, or have any medical conditions, we recommend checking with your healthcare provider before making changes to your routine. If you have a specific combination of Transparent Labs products in mind, feel free to reach out to our Customer Success team and we’ll be happy to help you understand how they’re typically used together.

Yes — verified military and first responder customers get 15% off one-time orders. Verification is handled through GOVX; create or log into your account there to confirm your status and receive your code. https://auth.govx.com/register?returnUrl=https%3A%2F%2Fauth.govx.com%2Foauth%2Fauthorize%3Fclient_id%3D941363d5-2678-e911-80e8-14187735bc96%26redirect_uri%3Dhttps%253A%252F%252Fauth.govx.com%252Fshopify%252Fcallback%26scope%3Duser_profile%2520user_demographics%2520verification%26response_type%3Dcode%26goTo%3Dregister%26campaign_id%3D10751%26state%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%253D%253D%26code_challenge%3DEESorYxcMts5u%252Bu8X7yHh7eQtTiqsEHtQrjBNAMyCjE%253D%26code_challenge_method%3DS256%26x_signed_url%3D20GaWvYHaqCZ%252BD5XmD6wOEDx89QHs7CLC2Nj%252FAeK5qo%253D

Yes. You cna purchuse a gift card here: https://www.transparentlabs.com/products/gift-card?_pos=1&_psq=gift&_psid=e02aa33eb&_ss=e. Gift cards can be applied to one-time purchases at checkout. They currently can't be applied directly to a subscription order — if you'd like to use one toward a subscription item, place it as a one-time order instead, or reach out and we can help apply it another way!

The most common reasons are that the code is for one-time use only and has already been redeemed, or that it can't be combined with another active discount. Reach out with the code and we'll take a look.

No, discount codes generally can't be stacked with each other or with an existing subscription discount.

If you have an active subscription, you can update the payment method on file directly through your Transparent Labs account portal. Once you’re logged in, scroll down to the Billing section. From there, you can: Edit or replace your current payment method Add a backup card Review the payment information connected to your subscription. If you’re having trouble updating it through your account, our Customer Success team can also send you a secure payment update link. Please note that this applies specifically to subscription payment methods. If you need help with a payment issue related to a one-time order, reach out to us and we’ll be happy to help.

Contact us right away with the last 4 digits of the card and the amount charged, and we'll look into it for you.

Yes — contact support with your order number and we'll send over an invoice or documentation for your records.

From time to time, the cost of sourcing high-quality ingredients can change. For example, ingredients like grass-fed whey protein have become significantly more expensive over the years, and in some cases we may need to adjust the retail price of a product as a result. When a price change is necessary, we make every effort to communicate it with customers in advance so there are no surprises. Most importantly, we honor the original subscription price you signed up for whenever applicable. If you notice that the price of your subscription has increased unexpectedly or does not match the price you were previously paying, please reach out to our Customer Success team.We’ll review your subscription and make it right if something changed that shouldn’t have.

There’s no major difference when it comes to the products themselves, and our Customer Success team is still happy to help if you purchased Transparent Labs through Amazon. For product-related concerns, such as a quality issue, damaged product, or replacement request, we can assist just as we would with an order placed directly through our website. In most cases, we’ll just need your Amazon order number and, for quality-related questions, the lot number from the product. If you’re looking to request a return or refund, we can help with that as well. Just send us your Amazon order number along with the reason for the return, and we’ll guide you through the next steps.The main difference is simply where the order was placed and fulfilled. No matter which option you choose, we’re still here to support you.

Check the seller information directly below the Buy Box on the product listing — it should say "Sold by Transparent Labs." If a listing is sold by a third party you don't recognize, or the product looks different from what you've received before, reach out to us and we can help confirm.

Transparent Labs account are passwordless, so you do not need to remeber or rest a password to log in. Simply enter the email address associated with your account on the login page. We'll send a secure login link or verification code directly to your email. Once you receieve it, follow the link or enter the code when prompted, and you should be logged into your account. If you don't see the email, be sure to check your spam or junk folder and confrim that you entered the same email address used for your Transparent Labs orders or subscription.

Email us and let us know you'd like your personal data deleted. We'll confirm once the deletion is complete.

Update your payment method through your account portal HERE, or send us the last 4 digits of the card you'd like to use and we can update it on our end. Once it's updated, we can retry the charge for you if needed so your order isn't delayed.

Try refreshing the page, clearing your browser's cache and cookies, or switching to a different browser or device. If it's a payment issue specifically, double-check that your card details and billing address match what's on file with your bank. If none of that resolves it, contact support with a screenshot of any error message.

We don't offer wholesale pricing directly through the website, but we do have a wholesale program for qualified retailers and gyms. Fill out our wholesale interest form and our team will follow up to discuss next steps.

We're primarily a direct-to-consumer brand, but select products are also available at retailers including Vitamin Shoppe and Sprouts Farmers Market — selection varies by location, so we'd recommend checking with your local store or ordering directly from us for our full product range. You can located a store near you with our store locator https://www.transparentlabs.com/pages/store-locator